Return Policy

1. What is our return policy?
   We love our products and are sure that you will love them too. However, if you are unhappy with any product and wish to return it, we'll be happy to take it back with no strings attached.
   
   • For all products, we accept returns made within 10 days from the date of purchase
   • The products should be unused and in the same condition you received them; in their original packaging with all tags
   • For Beauty Products, Fragrances, Watches and Sale products, returns will be accepted only in case of quality defects
   
   
2. How do I return products to Faballey?
   To initiate return, just follow these simple steps:
   
   • Call customer care @ +91-120-4284504 or email us at customercare@faballey.com with the order details and request return pickup
   • Pack the merchandize in the same box with all tags, stickers and original invoice
   • You will receive a call back from us within 48 hours of your request with return details
   • Once we receive the shipment, products will be checked for quality at our warehouse and refund/exchange will be accepted only if the products are in proper condition
   • Once the refund has been approved, we will refund the money or exchange the product as requested
   
   
3. What is our exchange policy?
   Have you ordered a size too small or too big? No problem, we will replace it for you. Follow the process outlined in the return policy and place a new order on faballey.com.
    
4. What is our refund policy?
   From the date of return pick up we will take 10 days to process your refund via online transfer to your account or cheque.
    
5. Can I cancel my order?
   After placing an order on Faballey, if you wish to cancel the order, please email us at customercare@faballey.com  or call us at +91-120-4284504 with the order details. As long as your order has not been processed, we can cancel it and refund your amount. Once the order has been processed, it cannot be cancelled.