How do I check the status of my order? Login to your account, click on My Orders to get all details.
How can I track my order shipment? Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways-
After you log in to your FabAlley account, go to your ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status. Please note that this link becomes valid only after 24 hours from the dispatch of your order.
Alternately, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website
In cases where our website can’t link to the courier service providers’ website real time, we will share the AWB number and provider’s name with you via email and on your account page. To track your shipment status, all you need to do is -
Go to the service provider's website
Type in the tracking number provided in the mail in the Tracking section and check the status
How do I redeem a coupon? Once you have shortlisted the product you wish to buy, select the size & colour, click Add to Bag and view your cart. Here you can enter your discount/coupon code, click on apply code, and follow the rest of the instructions to place your order.
How will I know if my order has been placed successfully? You will receive an email confirmation from Faballey once your order is successfully placed. The mail will have all the details related to your order.
How soon will my order update to 'Delivered' in my FabAlley account? Please allow 24 hours post delivery of your order for your order status to be updated in your FabAlley account.