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RETURNS & EXCHANGE

What is FabAlley’s 15-days return & exchange policy? How does it work?

FabAlley’s 15-days returns and exchange policy gives you an option to return or exchange items purchased from the FabAlley website/m-site/app for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.

The following EXCEPTIONS and RULES apply to our 15-days Return & Exchange Policy:

  1. All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).
  2. We only accept returns for products purchased directly from FabAlley’s website, mobile site, or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
  3. Please note that we do not refund the shipping or COD charges incurred by you.
  4. The exchange policy allows for only size exchanges.
  5. If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. A fixed amount of Rs. 100 will be reimbursed subject to the return having met our Returns and Exchange Policy
  6. Please allow 24 hours post-delivery of your order for your order status to be updated in your FabAlley account.
  7. Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you
  8. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly
  9. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

Which products are not eligible for return and exchange?

Protective Face Masks and Skincare products are not eligible for return/exchange.

How do I return products purchased from FabAlley?

You can return products purchased from FabAlley within 15 days of receiving the product. Please follow these steps -

  1. Click on 'Return’ under the “My Orders” section of the FabAlley App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
  2. Please note, if the mode of payment for the order was Cash on Delivery, you have the option to get the money refunded to a bank account of your choice or take the refund as FabAlley store credits for future purchases with us. If you choose a bank transfer, please ensure the bank account details you enter are accurate and complete. High Street Essentials Private Limited will not validate a bank account number and will not be responsible for funds transferred to an unintended recipient.
  3. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
  4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
    High Street Essentials Pvt. Ltd.
    C-5, Sector-1
    Noida
    Uttar Pradesh - 201301
    India
    We request you to share the courier details with us on customercare@faballey.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Faballey. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse

How do I place an exchange request on FabAlley?

If you want to exchange products purchased from FabAlley, please follow the below-mentioned steps:

  1. You can create an exchange request for products purchased from FabAlley within 15 days of its delivery under the “My Orders” section of the FabAlley App/Website/M-site.
  2. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
  3. Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
  4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
    High Street Essentials Pvt. Ltd.
    C-5, Sector-1
    Noida
    Uttar Pradesh - 201301
    India
    We request you to share the courier details with us on customercare@faballey.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Faballey. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse
  5. Once we receive the product, it will go through a quality check at our warehouse post which, we will initiate the exchange process in the next 24-48 business hours. A brand new product in the size you requested will be dispatched to you in the following 48-72 business hours.
  6. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
  7. In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding Shipping and/or COD charges) as per your preference.

Does FabAlley pick up the product I want to return/exchange from my location?

Currently, we pick up products only from selected PIN Codes. Please note the following salient points -

  1. We will pick up the return within 1-3 business days from the request placement date
  2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact

How can I self-ship the return/exchange product to FabAlley?

In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via FabAlley Store Credits.
We request you to share the courier details with us on customercare@faballey.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with FabAlley.

Where should I self-ship the products to be returned/exchanged?

Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
High Street Essentials Pvt. Ltd.
C-5, Sector-1
Noida
Uttar Pradesh - 201301
India

By when can I self-ship the products that I wish to return/exchange?

You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.

How long will it take for me to receive the refund of my returned product?

  1. If your return order is picked up by us, the refund process will be initiated within 24-48 business hours of the pickup, and a refund confirmation email and SMS will be sent to you. The refund amount will reflect in your source account in the next 5-7 business days. In case the refund is to be made in the form FabAlley Store Credits, the amount will reflect in 24-48 business hours.
  2. If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours and the amount will reflect in your source account in the next 5-7 business days. If the refund is to be made in the form of FabAlley Store Credits, the amount will reflect in 24-48 business hours. In case the product does not meet our quality check, we will not be able to process the refund
  3. In case of any refund discrepancies, FabAlley may at its sole discretion, request you to share with us a screenshot of your bank/credit card/wallet statement.

I returned my order and opted to get store credits instead of a refund. How do I apply them?

Once you return a product to us, we will add the value of your order (minus any shipping and/or COD charges) back to your account as FabAlley Store Credits. You can use your store credits on future orders at FabAlley.

At the time of your next purchase, please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

Please note, store credits cannot be used to cover shipping and COD charges.

How do I return/exchange multiple products from a single order?

  1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
  2. If you wish to return/exchange another product from a single order at a later date, still within the 15-days return policy, we will accept your return/exchange and arrange a reverse pick-up for the second time. The subsequent returns/exchanges for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form.

Why did the pick-up of my product fail?

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed

What should I do if I receive a damaged/defective/incomplete/wrong order from FabAlley?

For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. You can do so by clicking on 'Return’ under the ‘My Orders’ section of the FabAlley App/Website/M-site and follow the instructions to upload the images. Please keep in mind the following–

  1. You need to upload a minimum of 3 and a maximum of 5 pictures
  2. Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
  3. You must send us an image of the original labels and tags intact along with the invoice.

In case you face any technical difficulties in following this process, kindly get in touch with us on customercare@faballey.com or call us on +91-8929987349 / 0120-6850262. We will then investigate the case and reply within 48 hours with the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.