What is your Return Policy?
FabAlley.com will accept Return or Size Exchange of a product only if the following conditions are met -
Return/Size Exchange should be initiated within 15 days of order delivery.
The tags on the product should be intact.
The product should be unwashed, unused and in its original condition.
The item needs to be returned along with the original packaging.
How do I return products to Faballey?
To initiate return, just follow these simple steps -
If the Order you wish to return falls within our 15-day return policy, you can return it from your own FabAlley account. Go to your "Order History" section under My Accounts, Click "Return/Exchange" and choose the products to be returned or exchanged along with the reason for return. We offer both pick-up and self-ship options for returning the products, please choose as per your convenience.
You can also call our customer care @ +91-120-4999470 or email us at email@example.com with the order details and request return pickup
Once the return request confirmation email is received by you, pack the merchandize in the same box with all tags, stickers and original invoice. Our courier partners will arrange your pick-up within the next 3-4 working days, if your pick-up area falls within our country-vide Service Zone. If not, you can self-ship the product/s back to us.
Once we receive the shipment, products will be checked for quality at our warehouse and refund/exchange will be accepted only if the products are unused.
Once the return has been approved, we will refund the money, issue store credit or exchange the product as requested by you.
For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address - High Street Essentials Pvt. Ltd., G-4, Sector 6, Noida, Uttar Pradesh - 201301 India
When I return my Order, will I get refund for Shipping Charges as well?
The Shipping charge will not be refunded. It is a non-refundable, convenience fee.
When I return my Order, will I get refund for COD Charges as well?
The COD charges will not be refunded. It is a non-refundable, convenience fee.
How many times can I return the same order?
All returns will be accepted against the original order only once.
What is Your exchange policy?
We offer only Size Exchanges for our products. If you inform us of the size exchange via either the returns/exchange form or an email to firstname.lastname@example.org or on phone, within 15 days from the order delivery, we will arrange a return pick-up/ask you to self-ship and deliver the new size to you within 10-15 working days. We do not offer product to product exchange, even if the 2 products are of the same value. In case you want to exchange a product for an entirely different product, we will issue store credits which you may use to place a fresh order of your choice.
How do I apply store credits?
Once you return a product to us, we will add the value of your order (Minus any shipping and/or COD charges) back in your account as FabAlley Store Credits. You can use your store credits for further shopping with us. Once your select the product/products to buy and add to bag, automatically a store credit tab will reflect the store credits utilised by you on the check out page, and the total amount to be paid by you will be calculated after deducting the store credits in your FabAlley account. Please note, you need to be signed in with your registered FabAlley ID to view and utilise your store credits.
In case my return is from a No Service Area, how should I return the product?
If the you want to return an Order and the return request is placed within 15 days from delivery date; and FabAlley does not offer reverse pickup of the items, you can courier the shipment yourself. Also, we request you to send the scanned copy of the courier slip to email@example.com and we will refund the amount. We will refund the courier slip amount or INR 100, whichever is less as store credits.
What is your Refund Policy?
From the date of return pick up we will take 10 days to process your refund via online transfer to your account . For all Indian & International orders, the amount paid for the product(s) will be refunded. No Shipping and COD Charges will be refunded. No refunds will be made for products sold during sale, promotions and at mark-downs. We will only issue store credits in such cases.
What happens if I receive a defective product?
We work very hard to ensure that our products meet your Quality Standards, but in case you receive a defective product, please inform us within 24 hrs of the reciept of the product, and email firstname.lastname@example.org with pictures of the defect. We will ensure that we pick-up the defective product and issue you a replacement, wherever possible.