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INTERNATIONAL ORDERING & SHIPPING POLICY

Which countries does FabAlley ship to?

We currently deliver to the following countries -
Australia, Belgium, Canada, China, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States of America

What are the shipping charges on International orders?

The shipping charges on all international orders, irrespective of order size are as below:

CountryCost
USAUSD 15
CanadaCAD 20
United KingdomGBP 12
AustraliaAUD 20
SingaporSGD 20
All Other CountriesUSD 15

How long will it take to receive the ordered products?

For international shipping, the average delivery time is 7-10 business days depending on the country of residence.

What delivery methods do you use?

All international orders are sent through DHL and FedEx.

How do international duties and taxes work?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

What payment options are available on FabAlley?

  1. PayPal
  2. Credit/Debit Card

How do I cancel my international order?

Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at customercare@faballey.com or call us on +91-8929987349 / 0120-6850262 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.

What is the return policy for international orders?

If you wish to return an order, kindly get in touch with our customer care team at customercare@faballey.com or on +91-8929987349 / 0120-6850262 within 15 days of receiving the order.

For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address-
High Street Essentials Pvt. Ltd.
C-5, Sector 1,
Noida,
Uttar Pradesh - 201301
India.

Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.

Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.

What if I don't want to pay my international duties and taxes?

If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made